Shipping Policy

Domestic Shipping

a. Orders are shipped on business days. Business days are Monday through Friday, excluding federal holidays, recognized in the United States.

b. Orders designated to ship on a standard service will usually ship within the same day. However, please allow 24-48 hours for processing. Depending on your location, please expect your order to arrive within 5-7 business days from the date your order was placed.

c. Orders designated to ship Overnight or Second Day will ship on the same day if the order is placed by 12:00 p.m. (P.S.T.) Otherwise, they will ship the following business day.

d. We are unable to ship orders to APO/FPO or P.O. boxes and certain locations in Alaska. However, there are several third-party forwarding services that can redirect your Naked Princess online order to APO/FPO or P.O. Box addresses for a fee.

Here is how your Naked Princess online order can be shipped to an APO/FPO or P.O. Box.

1. Sign up for a third party forwarding service such as APO Box

2. Complete your Naked Princess online order and enter the shipping address provided by your preferred third party forwarding service.

3. We will then ship your order to the forwarding service address you have provided. The third party forwarding service will then ship your order to your APO/FPO address. (please note: Forwarding Fees will vary by vendor)
Please note: In addition to the shipping charges that Naked Princess will bill on your order, the third party forwarding service will have their own charges due for the service they provide. We highly recommend APO/FPO shipment insurance since Naked Princess is not responsible for damages occurring in transit. Transit times vary depending on the location of your APO/FPO address. Typically, you can expect delivery anywhere between 6-8 weeks. Your package will arrive by U.S. Postal Service and package tracking is not available. Standard return policy applies for returns from APO/FPO addresses.

Please email us at support@nakedprincess.com if you have any questions regarding shipping availability to your specific location.


International Shipping

International Shipping Policy Terms & Conditions

Please read before shopping:

Naked Princess currently only ships internationally to CANADA but we look forward to shipping to more countries around the globe in the near future. Please note that all International orders will ship under DDU (Delivery Duty Unpaid) terms. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Naked Princess utilizes US Postal Service Priority International Mail (EMS). Please allow 24-48 hours for processing and an additional 7-14 working days for shipment/transit time. Please feel free to contact support@nakedprincess.com if you have any questions regarding shipments destined to your country.

Please become aware of the import regulations and import rules mandated by your country prior to placing your order. Naked Princess is not liable for any fees related to importing your order.

By placing an order you are acknowledging and accepting all the international shipping terms stated herein. You are liable for all import duties, customs fees and any other charges, including local sales taxes levied by the country you have requested shipment to. Payment of the above is necessary to release your order from customs on arrival. Payment will not be refunded for any shipments that are refused or abandoned by you.

Shipping Rates (International)

The following international shipping rates apply:

Smaller items that are able to fit in a small Priority shipping box: CANADA: $22

Items that fit into a medium size Priority Mail shipping box: CANADA: $45.25

Orders of items which will not fit in a standard medium size Priority Mail shipping box may require an additional charge. If this is the case, we will advise you prior to shipping.

Please note: Shipping is calculated in the final step of the checkout process, prior to your credit card being charged.
International return policy. Orders shipped to any country outside of the U.S. cannot be returned. Please be sure to see our sizing info and/or contact us with any size questions by e-mail at support@nakedprincess.com.


Damaged Goods

When your order arrives, please inspect the shipping carton for any damage that may have occurred in transit. It is normal for the carton to show some wear. However, if it appears wet, crushed, torn or otherwise noticeably damaged, it is required that you indicate this damage directly on the delivery notice and contact us within 48 hours of delivery by e-mailing us at support@nakedprincess.com. All damaged goods claims, including evidence of deliberate damage, will be at our discretion.


Currency Conversion

All prices listed on our site are in US dollars, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link: XE.com - Foreign Exchange Rate Calculator.